Why does the DHL tracking say “shipment on hold”?

When you track your shipment through DHL Express, you may have noticed that your order says "Shipment on hold".

Rest assured, your shipment is on its way and will arrive very soon.

This does not necessarily mean that your shipment is stuck or being held somewhere. Your item is on its way and will arrive soon.

If something is preventing your shipment from reaching you, DHL will in most cases contact Nomono, and we will reach out to you.