Knowledge Base
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Orders, shipping and returns
Getting Started
Introduction
Get to know your Sound Capsule
First Time Use
User Manual
Using the Sound Capsule
Charging and Battery
Sound Capsule FAQ
Stellar Mics FAQ
Travelling with the Sound Capsule
Troubleshooting
Video and live streaming
Wi-Fi and Connectivity
Using Nomono Cloud
Account
AI Enhancement
Cloud FAQ
Collaborating and Sharing
Commenting
Editing
Subscription
Troubleshooting
Uploads and Downloads
Orders, shipping and returns
Orders
Payment and billing
Returns
Shipping
Warranty
Tutorials
Videos
Updates and New Features
Sound Capsule
Nomono Cloud
Guides
Back to home
Knowledge Base
Orders, shipping and returns
Getting Started
Introduction
Get to know your Sound Capsule
First Time Use
User Manual
Using the Sound Capsule
Charging and Battery
Sound Capsule FAQ
Stellar Mics FAQ
Travelling with the Sound Capsule
Troubleshooting
Video and live streaming
Wi-Fi and Connectivity
Using Nomono Cloud
Account
AI Enhancement
Cloud FAQ
Collaborating and Sharing
Commenting
Editing
Subscription
Troubleshooting
Uploads and Downloads
Orders, shipping and returns
Orders
Payment and billing
Returns
Shipping
Warranty
Tutorials
Videos
Updates and New Features
Sound Capsule
Nomono Cloud
Guides
Orders, shipping and returns
Get help with orders, shipping, payments, and returns, including tracking, address changes, warranty, and refund policies.
Orders
I have not received an order confirmation, what do I do?
When will I receive my order?
Payment and billing
Can I get a VAT refund/exemption?
Returns
What is your return policy?
How do I return my order?
Will I get a full refund if I return my Sound Capsule?
Shipping
Where is my order? (DHL shipment tracking)
Why does the DHL tracking say “shipment on hold”?
Do you ship internationally?
How do I change the shipping address?
Warranty
What is your warranty policy?
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