Troubleshooting
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      2. Using the Sound Capsule
      3. Troubleshooting

      Factory Reset

      If you've performed a Reboot and a Shut Down, and are still experiencing issues, the next step is to perform a Factory Reset.

      Understanding the different types of reboots/resets:

      • Reboot: A simple restart, similar to turning a computer or smartphone off and back on.
      • Hard Reset: A more thorough reset, comparable to forcefully powering off and restarting a computer.
      • Factory Reset: Resets your Sound Capsule to its original factory settings, restoring it to its default state.



      Will I loose my recordings if I perform a factory reset?

      Yes, you will. A factory reset erases all recordings stored on your Sound Capsule.

       

      What to do before a factory reset:

      • Back Up recordings: Ensure all your recordings are uploaded to your Cloud account to prevent loss.
      • Need help? If you're having trouble, our support team is here to assist. You can reach out to us here.

      The only thing a factory reset won't affect is the firmware version; the latest update you updated on your Sound Capsule remains intact.

       

      How to perform a factory reset on your Sound Capsule?

      Step-by-step instructions:

      Step 1:

      • Wake up your Sound Capsule by removing the lid.

      Step 2:

      • Open the Companion App on your mobile phone.

       

      Step 3:

      • Tap your Sound Capsule.
      Companion_Select_SC

       

      Step 4:

      • Tap the settings icon.

      Companion_SC_Settings_Select

       

      Step 5:

      • Tap "Erase Sound Capsule"
      Companion_Erase

       

      Step 6:

      1. Carefully read the information provided in the app.
      2. Tap "Erase" to confirm and start the factory reset process.

       

      Step 7:

      After the reset, your Sound Capsule will return to its original state.

      • Follow the setup instructions in the Companion App to get it up and running again.

       

      Step 8:

      Once your Sound Capsule is set up and operational, check if the reset resolved your issue.

      If the issue has been solved: Great, you may carry on as normal.

      If the issue persists: Contact support.