---
title: Factory Reset
description: If you've performed a Reboot and a Hard Reset, and are still experiencing issues, the next step is to perform a Factory Reset.
---
[Skip to content](https://support.nomono.co/factory-reset#main-content)
[Contact us](https://support.nomono.co/kb-tickets/new?hsLang=en)
[![nomono-logo-default-on-light (1) (1)-2.svg\]](https://support.nomono.co/hubfs/nomono-logo-default-on-light%20(1)%20(1)-2.svg)](https://nomono.co)
Open main navigation
Close main navigation
- [Contact us](https://support.nomono.co/kb-tickets/new)
- [Go to nomono.co](https://nomono.co/)
[Go to nomono.co](https://nomono.co/)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Knowledge Base](https://support.nomono.co/?hsLang=en)
2. [Sound Capsule](https://support.nomono.co/sound-capsule?hsLang=en)
3. [Troubleshooting](https://support.nomono.co/sound-capsule?hsLang=en#troubleshooting)
# Factory Reset
## If you've performed a Reboot and a Hard Reset, and are still experiencing issues, the next step is to perform a Factory Reset.
**Understanding the different types of reboots/resets:**
- **Reboot:** A simple restart, similar to turning a computer or smartphone off and back on.
- **Hard Reset:** A more thorough reset, comparable to forcefully powering off and restarting a computer.
- **Factory Reset:** Resets your Sound Capsule to its original factory settings, restoring it to its default state.
**Important:** Before performing a Factory Reset, make sure to back up your recordings, as this process will erase all audio stored on the Space Recorder.
**Before factory resetting:**
- **Back Up recordings:** Ensure all your recordings are uploaded to your Studio Cloud account to prevent loss.
- **Need help?** If you're having trouble, our support team is here to assist. You can [reach out to us here](https://nomono.co/contact).
The only thing a factory reset won't affect is the firmware version; the latest update you updated on your Sound Capsule remains intact.
#### How to perform a factory reset on your Sound Capsule?
Step-by-step instructions:
### Step 1:
- Wake up your Sound Capsule by removing the lid.
### Step 2:
- Open the Studio App on your mobile phone.
### Step 3:
- Select your Sound Capsule.
### Step 4:
- Tap the settings icon.
### Step 5:
- Tap "Erase Sound Capsule"
### Step 6:
1. Carefully read the information provided in the app.
2. Tap "Erase" to confirm and start the factory reset process.
### Step 7:
After the reset, your Sound Capsule will return to its original state.
- Follow the setup instructions in the Studio App to get it up and running again.
- For guidance on the setup process, please read [this guide](https://support.nomono.co/setting-up-your-sound-capsule?hsLang=en).
### Step 8:
Once your Sound Capsule is set up and operational, check if the reset resolved your issue.
**If the issue has been solved:** Great, you may carry on as normal.
**If the issue persists:** [Contact support](https://support.nomono.co/kb-tickets/new?hsLang=en).
- [Getting Started](https://support.nomono.co/getting-started?hsLang=en#main-content)
- [Introduction](https://support.nomono.co/getting-started?hsLang=en#introduction)
- [Get to know your Sound Capsule](https://support.nomono.co/getting-started?hsLang=en#get-to-know-your-sound-capsule)
- [First Time Use](https://support.nomono.co/getting-started?hsLang=en#first-time-use)
- [User Manual](https://support.nomono.co/getting-started?hsLang=en#user-manual)
- [Tutorials](https://support.nomono.co/getting-started?hsLang=en#tutorials)
- [Sound Capsule](https://support.nomono.co/sound-capsule?hsLang=en#main-content)
- [Charging and Battery](https://support.nomono.co/sound-capsule?hsLang=en#charging-and-battery)
- [Sound Capsule FAQ](https://support.nomono.co/sound-capsule?hsLang=en#sound-capsule-faq)
- [Stellar Mics FAQ](https://support.nomono.co/sound-capsule?hsLang=en#stellar-mics-faq)
- [Travelling with the Sound Capsule](https://support.nomono.co/sound-capsule?hsLang=en#travelling-with-the-sound-capsule)
- [Troubleshooting](https://support.nomono.co/sound-capsule?hsLang=en#troubleshooting)
- [USB File Transfer](https://support.nomono.co/sound-capsule?hsLang=en#usb-file-transfer)
- [Video and live streaming](https://support.nomono.co/sound-capsule?hsLang=en#video-and-live-streaming)
- [Wi-Fi and Connectivity](https://support.nomono.co/sound-capsule?hsLang=en#wi-fi-and-connectivity)
- [Stellar Kit](https://support.nomono.co/stellar-kit?hsLang=en#main-content)
- [FAQ](https://support.nomono.co/stellar-kit?hsLang=en#faq)
- [Troubleshooting](https://support.nomono.co/stellar-kit?hsLang=en#troubleshooting)
- [Studio Cloud](https://support.nomono.co/studio-cloud?hsLang=en#main-content)
- [Account](https://support.nomono.co/studio-cloud?hsLang=en#account)
- [AI Enhancement](https://support.nomono.co/studio-cloud?hsLang=en#ai-enhancement)
- [Cloud FAQ](https://support.nomono.co/studio-cloud?hsLang=en#cloud-faq)
- [Collaborating and Sharing](https://support.nomono.co/studio-cloud?hsLang=en#collaborating-and-sharing)
- [Commenting](https://support.nomono.co/studio-cloud?hsLang=en#commenting)
- [Editing](https://support.nomono.co/studio-cloud?hsLang=en#editing)
- [Subscription](https://support.nomono.co/studio-cloud?hsLang=en#subscription)
- [Troubleshooting](https://support.nomono.co/studio-cloud?hsLang=en#troubleshooting)
- [Uploads and Downloads](https://support.nomono.co/studio-cloud?hsLang=en#uploads-and-downloads)
- [Orders, shipping and returns](https://support.nomono.co/orders-shipping-and-returns?hsLang=en#main-content)
- [Orders](https://support.nomono.co/orders-shipping-and-returns?hsLang=en#orders)
- [Payment and billing](https://support.nomono.co/orders-shipping-and-returns?hsLang=en#payment-and-billing)
- [Returns](https://support.nomono.co/orders-shipping-and-returns?hsLang=en#returns)
- [Shipping](https://support.nomono.co/orders-shipping-and-returns?hsLang=en#shipping)
- [Warranty](https://support.nomono.co/orders-shipping-and-returns?hsLang=en#warranty)
- [Updates and New Features](https://support.nomono.co/updates-and-new-features?hsLang=en#main-content)
- [Sound Capsule](https://support.nomono.co/updates-and-new-features?hsLang=en#sound-capsule)
- [Nomono Cloud](https://support.nomono.co/updates-and-new-features?hsLang=en#nomono-cloud)
- [Guides](https://support.nomono.co/updates-and-new-features?hsLang=en#guides)
[-2.png?width=160&height=24&name=logo%20(1)-2.png "Chill listening crop-3")](http://nomono.co)
Knowledge Base
Copyright © 2026, Nomono