Factory Reset

If you've performed a Reboot and a Shut Down, and are still experiencing issues, the next step is to perform a Factory Reset.

Understanding the different types of reboots/resets:

Reboot: A simple restart, similar to turning a computer or smartphone off and back on.
Hard Reset: A more thorough reset, comparable to forcefully powering off and restarting a computer.
Factory Reset: Resets your Sound Capsule to its original factory settings, restoring it to its default state.

Important: Before performing a Factory Reset, make sure to back up your recordings, as this process will erase all audio stored on the Space Recorder.

Before factory resetting:

Back Up recordings: Ensure all your recordings are uploaded to your Cloud account to prevent loss.
Need help? If you're having trouble, our support team is here to assist. You can reach out to us here.

The only thing a factory reset won't affect is the firmware version; the latest update you updated on your Sound Capsule remains intact.

How to perform a factory reset on your Sound Capsule?

Step-by-step instructions:

Step 1:

Wake up your Sound Capsule by removing the lid.

Step 2:

Open the Companion App on your mobile phone.

Step 3:

Select your Sound Capsule.

Step 4:

Tap the settings icon.

Companion_SC_Settings_Select

Step 5:

Tap "Erase Sound Capsule"

Step 6:

Carefully read the information provided in the app.
Tap "Erase" to confirm and start the factory reset process.

Step 7:

After the reset, your Sound Capsule will return to its original state.

Follow the setup instructions in the Companion App to get it up and running again.
For guidance on the setup process, please read this guide.

Step 8:

Once your Sound Capsule is set up and operational, check if the reset resolved your issue.

If the issue has been solved: Great, you may carry on as normal.

If the issue persists: Contact support.