Troubleshooting Update Issues

Step-by-Step Solutions for Common Update Problems

Keeping your Sound Capsule updated is essential for optimal performance and the best audio experience. However, like any update process, unexpected errors can sometimes occur.

This guide will help you troubleshoot potential issues and ensure a smooth update. While we can't cover every possible error, we’ll highlight common problems and best practices for resolving them.

Prerequisites for a Successful Update

Before updating your Sound Capsule, ensure the following conditions are met:

1. A strong and stable internet connection is required to download the update.

2. All components must have enough battery to initiate the update, including:

   • The Charging Case

   • All four Stellar Mics

   • The Space Recorder

3. Ensure all kit components are properly docked and connected to the Charging Case:

   • Clean any dirt or residue from the connectors on the dock, Stellar Mics, and Space Recorder.

   • Perform a visual inspection of the pins and connectors if any part of the kit fails to connect.

Issue: Sound Capsule Gets Stuck During the Update

If the update process freezes, try the following steps:

1. Undock and Re-dock

   • Remove and reinsert all Stellar Mics and the Space Recorder several times to ensure a proper connection.

   • Inspect the pins and connectors for dirt or debris.

2. Perform a Hard Reset

   • Hold the "V" and "O" buttons for 15-20 seconds to force a reset.

   • Follow the detailed steps in the hard reset guide.

3. Charge the Kit

   • Ensure all components have enough charge before retrying the update

If the issue persists, contact Nomono Support for assistance.

Issue: Red Screen with "No Kit Config" Message

If you encounter this error screen during an update, follow these steps:

1. Place the Space Recorder and all four Stellar Mics into the Charging Case.

2. Confirm that the Charging Case and all components have sufficient battery.

3. Wait a few moments to see if the on-screen message changes.

   

4. If the message prompts you, press the up arrow button to continue.

5. Refer to the Screen Stuck After an Update section below if your Sound Capsule screen changes but still does not operate as normal.

Issue: Screen Stuck After an Update

If your Sound Capsule is stuck on the following screen, you will need to perform a factory reset. A factory reset is done from the settings page in the Companion App.

Please follow the Factory Reset guide for detailed step-by-step instructions. 

If a Factory Reset is unsuccessful, please contact Nomono Support.To expedite the support, please provide the following details:

1. Sound Capsule Serial Number (found in the Companion App or underneath the Charging Case)

2. Attach a clear photograph of the screen displaying the issue to your support request.

3. Ensure a network name and IP address are visible in the grayed-out field shown on the photo above.

4. Keep the Sound Capsule powered on and connected:

   • Leave your Sound Capsule switched on and charging with all components docked.

   • Maintain a stable and strong network connection for remote troubleshooting.